Proficient Business Service Ltd.
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Around 9:15am Tuesday the main office at ACME Ltd lost internet. About 35 staff couldn't work. I checked the server closet — the core switch was very hot and the fans weren't spinning. Restarted it, ran fine for an hour then dropped again. I swapped in our spare unmanaged switch around 11:00 and full service came back. The closet is also poorly ventilated. Need to order a proper managed replacement and review cooling.
Janet at BrightCo called at 8:40am saying nobody could send email. Found the company mailbox quota was exceeded on Microsoft 365 — we hadn't been alerted because the monitoring rule was disabled last month during the tenant migration. Cleared 6GB of old items from shared mailboxes, raised the quota to 100GB, re-enabled the alert, and confirmed mail flow with Janet by 9:25am.
Veeam backup job for ACME Ltd failed overnight — the NAS was unreachable. Drove out at 7am, found a tripped breaker in the comms room (same circuit as a space heater the cleaner had plugged in). Reset the breaker, powered the NAS back up, restarted the job, completed clean by 10:05am. No data loss because Tuesday's backup was intact. Recommend dedicated UPS and locking the comms room.
User at SunFin clicked a phishing link Wednesday afternoon and entered M365 credentials. Helpdesk noticed inbox rules forwarding to an external address around 4:10pm. Disabled the account, revoked sessions, removed forwarding rules, reset password, re-enabled MFA. No financial transactions or client data appear to have been exfiltrated based on audit log review. Mandatory phishing refresher booked for the team next Monday.
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